Business Writing Essentials—Level 2

Learn how to improve your email communication, write professional letters and build your confidence using correct grammar and business style

Business Writing is an essential core competency

Are your emails and letters clear and concise? When you respond to a request or complaint, does your writing include empathy? Are your thoughts structured and organized?

Business Writing Essentials will help you improve your email communication, write professional letters and build your confidence using correct grammar and business style.

Business Writing Essentials is for anyone who wants the confidence to write emails and letters more persuasively and effectively. The workshop provides you with practical techniques, tips and templates to make the task of writing easier and faster.

Purpose

Business Writing Essentials is a practical program that provides you with opportunities to:

• Learn how to write clear, persuasive and effective emails and letters.
• Build your confidence to respond professionally and in writing to requests and complaints from the public and clients, including letters of apology, appreciation and congratulations.
• Use authentic empathy when responding to requests, including contentious issues and having to say “No”.
• Practice business writing as a systematic process using a 4-step preparation plan;
• Use tools and analysis to ensure the purpose, language, content and writing style align with the target audience.
• Incorporate information design techniques to make letters and emails more readable.
• Use your organization’s business style guide to eliminate common errors.
• Use effective business grammar and punctuation to add, rather than detract, from the message.
• Ensure all emails and letters align with and enhance the brand.
• Use effective business grammar and punctuation to add, rather than detract, from the message.
• Review and refine emails and letters via feedback from colleagues using a
  growth-focused team-writing approach.
• Use guides and checklists to write effective emails and letters and
• Adapt business writing essentials for social media communication.

Duration—in-person or virtual classroom

Available as two 3.5-hour programs a week or two weeks apart.